Bitdefender

Bitdefender offers flexible, top-tier security solutions with competitive pricing, making it the go-to choice for clients of all sizes.

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Gravityzone Console

Whether you choose to use cloud management or an on-premise deployment, the Gravityzone console provides a single pane of glass to monitor, analyze, and configure security for your entire environment. With a simple layout and consistent design language, the console is intuitive to navigate but still allows for detailed investigation of incidents.

Since the introduction of A-la-carte, all GravityZone bundles allow use of either the cloud-based or on-premise consoles under the same license. While the decision of which console to use is dependent on many factors and unique to every customer, all licenses include both consoles and allow switching between them at will.

Licensing

Bitdefender offers significant discounts on multi-year licenses when paid upfront, with options for 1, 2, or 3-year terms—the longer the term, the better the value. The purchase date sets your license expiration/renewal date, and adding endpoints or features won't change this date; such additions are prorated to match the original expiration, simplifying renewal. It's advisable to keep extra licenses ready if you expect growth, as additions aren't instant. For server infrastructure, note that Business Security allows up to 30% of licensed endpoints to be servers, while other bundles allow 35%. If servers make up a large part of your endpoints, consider A-la-carte licensing for customized solutions, allowing combinations of virtual or physical servers, workstations, mobile devices, and hypervisor CPUs.

Multi-Year Discounts: Save on 1, 2, or 3-year licenses with upfront payment and easy prorated adjustments.

Server Limits: Business Security allows 30% server endpoints; other bundles support 35%. Use A-la-carte for more servers.

Custom Licenses: Mix and match licenses for servers, workstations, and devices with A-la-carte flexibility.

Managed Detection and Response (MDR)

Most businesses lack dedicated security staff due to budget constraints, yet still face compliance requirements and security concerns. Bitdefender’s MDR services address this with the GravityZone Enterprise bundle, managed by Bitdefender’s Security Operations Center (SOC). Staffed by certified professionals, the SOC operates 24/7, monitoring your digital footprint and actively hunting for threats on your network and beyond. Contact us for more information, a demo, or a quote.

Bitdefender’s MDR services provide a solution for businesses without dedicated security staff, addressing compliance and security concerns.

The GravityZone Enterprise bundle is managed by Bitdefender’s Security Operations Center (SOC), staffed by certified professionals operating 24x7x365.

The SOC actively monitors your digital footprint and hunts for threats across your network and the Internet.

FAQs / Common Troubleshooting

These are our recommendations based on numerous deployments across a wide array of customer environments. As with any security effort, you should seek professional advice to ensure you’re properly protected.

Starting from the Default Policy, here’s what we suggest changing. Log into the GravityZone console, click Policies on the left, check the box next to Default Policy, then click Clone Policy at the top of the screen. In order to save space and make this section easier to follow, the steps below are only changes from the default settings, not the full policy. If your console is linked to ours (which it will be if we set up your trial), we can also apply our recommended policy for you.

General
- Details
  - Change the name to something short but meaningful. We typically abbreviate the company name and specify which users the policy applies to, or if it’s the global default for that company.
  - Check the Allow other users to change this policy box.
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- Notifications
  - Check the Endpoint Restart Notification box.
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- Settings
  - Choose Set uninstall password and enter a secure password to ensure the software can only be removed by authorized individuals.
  - Check the Power User box and enter a secure password to allow quick and easy access to security settings on individual computers without making changes to the overall policy. Don’t reuse the uninstall password you just set!
  - Check Allow endpoints to send user login data to GravityZone to help keep track of your endpoints in the Network view.
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- Update
  - Check If needed, reboot after installing updates every and choose a time of day that accommodates your business needs.
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Antimalware
- On-Access
  - Check the Ransomware Vaccine box.
- On-Execute
  - Check the Ransomware Mitigation box. We strongly recommend leaving Recover set to On Demand.
- On-Demand
  - Click Add > Full Scan, enter a name like “Weekly Full Scan”, then check the “Run the task with low priority” box to avoid excessively slowing down computers during scans. Next, configure the Recurrence to match the name, and check the If scheduled run time is missed, run task as soon as possible box. We typically enable Skip if next scheduled scan is due to start in less than with the default 1 day period. This will help prevent alerts on endpoints that a full scan has not been conducted in over a week.
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Sandbox Analyzer (Premium, Enterprise, and A-la-carte with Sandbox Analyzer add-on licenses only)
- Check Automatic sample submission from managed endpoints.
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Firewall
- General
  - Check Monitor Wi-Fi connections.
- Rules
  - Change Network Printing to Allow by clicking on the Deny drop-down.
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Network Protection
- General
  - Check Intercept Encrypted Traffic and Scan HTTPS, then uncheck Browser Search Advisor (legacy).
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Device Control
- Check the Device Control box, then click each of the below Device Classes and change them to Blocked unless your business uses them:
  - Floppy Disk Drive
  - IEEE 1284.4
  - IEEE 1394
  - Modem
  - Tape Drive
  - Windows Portable
  - SCSI RAID
- Also consider disabling COM/LPT Ports and External Storage unless you know you need them.
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Risk Management
- Check the Risk Management box at the top, and check the If scheduled run time is missed box at the bottom. Optionally, you can change the task interval or timing, but this is not necessary.
  ‍

You’re almost done! Click the blue Save button at the bottom. Check the box next to your newly-created policy then click Set as default at the top of the screen. Leave Keep the current policy assignment unchecked if you’re switching from the original Default Policy, then click OK.

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